Acquisition of Frama: Supporting Quadient's mission to help businesses digitalize customer communications

In today's digital age, businesses must adapt to changing customer expectations by providing accurate, secure, and personalized communications across multiple channels. At Quadient, we understand this challenge and provide smart mailing, digital communications and parcel locker solutions to businesses, helping them orchestrate their customer interactions through digital and physical channels.

We’re not only preparing for the future of mail, we are actively building it 

To further our mission and expand our market reach, we recently announced the acquisition of Frama, a key player in the mail and document management solutions market and long-term partner. This acquisition brings several strategic assets to Quadient. We look forward to offering Frama customers access to Quadient’s extensive offer of cloud-based intelligent automation software and parcel locker solutions.

A wealth of combined assets to help businesses digitalize their customer communications

One of Frama's key assets is their long-term expertise in mailing and document management solutions, and their knowledge of Quadient mail-related solutions they have already been reselling under the Frama brand. This expertise has enabled Frama to successfully build a solid customer base of 30,000 small and medium businesses globally, particularly in Europe.

We are now pleased to welcome Frama customers among Quadient’s global customer community of over 400,000 organizations of all sizes, giving them access to a wider range of advanced digital solutions  to help them manage their mail and business communications more effectively through their customers' preferred channels.

A long-standing commitment to creating the best customer experiences

At Quadient, we understand the importance of addressing new customer expectations. We help businesses orchestrate their customer interactions through digital and physical channels, as customers now expect business communications and transactions to be accurate, secure, and personalized across multiple channels. 

We also recognize that traditional mail distribution and delivery is still a critical part of many business operations, especially for small businesses. With the Frama teams now joining our community, we stand ready to carry forward our long tradition of technological excellence and exceptional customer service. Together, we remain committed to providing the most innovative solutions to businesses that need to efficiently manage their mail and other business communications, while also expanding our reach and capabilities. 

Elevating our mission across channels to help businesses in their digital transition

For business partners, this acquisition means new opportunities for growth and collaboration. We are excited to work with new and existing partners to offer even more value to our current and future customers. As we welcome the Frama teams into our global community, and embark them in our EPIC company culture, we look forward to our joint success and growth.

By combining Frama's expertise with our own, we are ready to expand our reach and help businesses manage their communications across physical and digital channels through our innovative mailing, software and parcel locker solutions. Together, we are excited to continue helping businesses succeed in today's competitive business environment.