Customer support

Quadient is here to take care of our customers. Find answers, information and resources to help you with your outbound and inbound mailing and parcel processes. Browse the resources below or sign-in to submit a support request to our agents.

Support for your Quadient product

neoship shipping software

Submit a support request.

For faster service, please call 1.800.636.7678 or sign in to your Myquadient account to request help with:

Billing and Invoices
Supply Questions
Postage Funding Issues
Rate Updates
Repair or Technical Service

Learn More

Contact us

Get in touch with a Quadient representative.

Quadient near you

Find your local office for service and inquiries.


Answers to common inquiries regarding postage accounts, invoices and more.

Rate Update FAQ

Answers to many of your most common inquiries regarding the recent rate updates.

Safety Data Sheets (MSDS, SDS)

Designed to provide personnel with proper procedures for handling a particular substance.

Technical Support Request

Sign in to submit a Support Request ticket.

Rate updates info by model

Technical information about rate installation and download instructions.

Chat with us

Click on the "Chat with an Expert" button below

Please note that email is the preferred method of contacting our support team – offering the fastest and most accurate way to create a support ticket and initiate contact with the support team.

Whether you choose Standard or Platinum support, we’ve got you covered

Standard support offers you access to expert technical support during regular business hours, eastern standard time, while platinum offers extended regular support and after hours’ support for critical priority cases.