Support FAQ - Neopost Has Become Quadient Why did we decide to rebrand Neopost? Do you have Companies House Certificates confirming the name change? Will the email addresses change? Is the IBAN number changing? Will the company bank details change? When exactly is the name going to change officially? Why are we using Quadient and not a new name? What does the word Quadient mean? How long will we keep the Neopost brand in market? Does the brand change mean we are going away from Mail Related Solutions and Hardware? Are we changing our customer support channels? Do I need to make any changes to my mail machine because it prints Neopost indicia? How does this change affect my customer account? How does this change affect my postage funding account? How will this affect MyNeopost? Do I need to change the company name on my remit payments? How does this impact any agreements or contracts I have signed with Neopost? Will the Company Registration Number or VAT number change when the name changes? Are you renaming/rebranding “Neo” products (Neotouch, Neostats, Neoslogan)? How are we making sure all customers are aware of the rebrand? What if someone sends an email to a Neopost email address after Feb-1-2020, will it be received? If yes for how long? Are we changing commercial agreements and contracts on September 23? Where can I get a copy of the official brand change letter?