Help & support

Accounts & billing

Help with postage accounts, sending remittances, paying for postage and more.

Product support

Find help and support for your product or solution. 

Decertification FAQs

From the 1st of January 2023, Royal Mail will no longer accept mail from customers who use standard (i.e. non-Mailmark) franking machines. 

Royal Mail 1D Barcode FAQs

Royal Mail will be removing the use of coloured adhesive labels used for Special Delivery Guaranteed® and Royal Mail Signed For® products from November 1st, 2022.

Tariff change

Access information on Royal Mail Tariff Change 2022.

Update address

Information on how to update your address with us.

MyQuadient

Sign up, log in or explore the benefits of MyQuadient. 

Supplies and envelopes

Get help or order envelopes, stationery and more!

Slogans

Get help with an existing slogan or order a new one. 

Sending franked mail

View our frequently asked questions on sending franked mail.

Other

View our other remaining frequently asked questions.