Customers demand choice, how Print Service Providers can deliver it effectively?


Originally broadcast on March 23, 2021 - Quadient held a webinar with guests Aspire CCS and Adare SEC as they discuss how a dynamic PSP is essential to a modern Customer Communication Strategy.

Communication channels have modernized, even print has evolved. Customer communications are not simply click and deliver. Customers demand an immersive, personalized experience from every communication, both Print and Digital.   

In recent years companies have dramatically accelerated toward a model of outsourcing print, moving to hybrid and digital communication. What does this mean for Service Providers and most importantly --  what do customers really want?    

Will Morgan from Aspire CCS (Analyst) and Tom Prestwich COO of Adare SEC (Service Provider) outline the changing landscape of customer communications and an ever-increasing drive for a personalized experience across all mediums, including print! They discussed at length:  

  • How Customer Communications are evolving? 
  • Ways to increase interest in communications 
  • How can PSPs and companies adjust their strategy to fit customer demands? 
  • Accelerating growth by utilizing a SMART run facility 

About Our Speakers

Will Morgan 

Will Morgan is an experienced industry analyst with expertise in the Customer Communications Services market. In his role as Senior Research Analyst at Aspire, Will works alongside the wider analyst team to provide advice, insight, and vital intelligence to the company's expanding customer base on both sides of the Atlantic. 

Aspire CCS

Founded in 2015 by industry expert Kaspar Roos, Aspire is a leading consulting firm specializing in the Customer Communications Management (CCM) and Customer Experience Management (CXM) industries. Through deep market expertise and global insights, Aspire works with software vendors, service providers, enterprises, and investors to successfully transform their CCM into CXM.  

Tom Prestwich 

Tom joined Adare SEC as Chief Operating Officer. Tom will bring a wealth of industry and operational experience. His plans are to future proof Adare SEC, investing in hardware and technology, whilst further streamlining processes to achieve operational excellence. In his spare time Tom likes to spend time with his family, he is an avid cyclist and enjoys shooting 

Daniel Donoghue  

Dan joined Adare SEC in November 2020 and has a strong background in digital and customer communications.  His last 4 years have been focused on working with brands to deliver multi-channel customer communications solutions across a wide range of sectors including utilities, telco and financial services.   Dan has broad expertise in identifying opportunities to enhance CX in customer communications and is well versed with customer journey mapping.    

Adare SEC 

Adare SEC is a leading provider of technology-led, Integrated Communication Solutions, inspiring our clients with choice and insight to deliver their vital message securely, via multiple channels. Our clients trust and partner with us in order to generate further revenue, manage costs, mitigate business risk, ensure communication compliance and increase engagement. 

As a trusted partner, we consult with our clients to give them choice and insight enabling them to maximise the effectiveness of their communications. We pride ourselves on compliance and integrity, evidenced by our suite of certifications across our three secure sites. 

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