Whether you are struggling with rising DSO, chasing down overdue payments, or simply trying to modernize your invoice processes, our recent 30-minute webinar offers actionable advice for finance teams of all sizes.
Quadient North America’s Chief Financial Officer, Nicolas Corcia sat down with host Bill Bonato to share how his own team overcame invoicing delays, reduced inefficiencies, and improved predictability using smarter invoicing strategies and payment solutions that can be easily implemented.
Optimizing working capital and reducing AR aging are more important than ever, especially in today’s uncertain economy, where rising inflation and interest rates can impact financial stability. If your team’s challenges include:
- Spending too much time chasing payments
- Struggling with invoice errors
- Facing compliance challenges
- Dealing with outdated systems
Our recent webinar "Accelerating Cash Flow: Navigating Payment Challenges Amidst Economic Uncertainty," was packed with tips to help you get ahead. Below are three key insights from the conversation.
1. Delivery speed directly impacts your bottom line
According to Nicolas, “The speed at which you can issue an invoice directly affects when it gets paid.” Bad addresses are a silent killer. In fact, 11% of customers say they never received the invoice.
Returned mail, with those dreaded yellow stickers, can stall revenue for weeks. However, you can correct this issue by utilizing address validation software and mail automation tools to ensure your invoices arrive on time and at the correct location.
2. Invoice quality and design = Faster payments
Did you know invoice design can make or break the payment experience? Confusing layouts, missing information, or poor formatting can cause customers to delay or skip payments entirely. As Quadient's CFO states, “The invoice is the first point of contact with your customer after the service is delivered. If that experience is bad, the outcome will be worse.” The data speaks volumes:
- 55% of invoices are paid late
- 39% contain errors
Quadient's finance team experienced a dramatic improvement after adopting dynamic, interactive invoice templates featuring QR codes, past-due notices, and personalized messaging. While 76% of payments are made digitally, most invoices are still delivered on paper. By simplifying layouts and tailoring the format for both paper and digital, they improved customer experience and accelerated remittance.
The session also outlines how to bridge the gap by using paper invoices to promote digital adoption and interactive elements to simplify the path to payment.
3. Automation and AI Drive Predictability in AR
Manual AR processes don’t just slow teams down; they limit visibility. “Cash flow predictability requires more than spreadsheets. It takes automation, real-time data, and AI that can anticipate customer behavior.”
He talks candidly about how Quadient AR (formerly YayPay) has helped transform their accounts receivable operations. By using AI to analyze historical payment patterns, his team can now predict delays, prioritize follow-ups, and act proactively.
“It’s not just about reporting. It’s about knowing who to call today—before it becomes a problem,” Nicolas explains. He emphasizes that the ROI was fast, and the rollout can happen in phases, so you don’t need a complete IT overhaul to start seeing results. The tools are scalable, whether you're ready for a full digital transformation or want to take it one step at a time.
Real Results. Real Advice.
Whether you're just beginning to digitize invoices or are ready for full automation, this webinar offers actionable steps to help you maintain a healthy cash flow. Watch the replay now and discover how these proven strategies can revolutionize your invoicing process.