Modernizing Mail for Compliance, Cost and Patient Experience

Healthcare organizations are under growing pressure to stay compliant, reduce costs, and streamline operations, all while protecting patient experience and CMS ratings. In just 30 minutes live talk show, discover how hospitals and health systems are transforming everyday processes to meet these challenges head-on. Whether you work in finance, compliance, IT, patient services, or operations, this session offers practical insights to standardizing mail workflows to lower risk, reduce waste, and improve turnaround across the organization.

 What You’ll Learn • COMPLIANCE CONFIDENCE Build secure, auditable workflows for PHI that support HIPAA and CMS requirements. ➜ 50–70% less audit prep; lower $50K–$1.5M HIPAA exposure (source: HIMMS) • COST REDUCTION Identify hidden cost drivers (returned mail, duplicate print, rework) and eliminate them. ➜ 20–40% faster processing; 20–25% fewer returns (source: Quadient) • PROCESS UNIFORMITY Standardize across departments for visibility, traceability, and better patient experience. ➜ Protect CMS ratings; save 10–15 hrs/week via timely, accurate communication (source: Quadient) • OPERATIONAL OPTIMIZATION Improve turnaround, cut delays, and scale efficiently across sites and service lines. ➜ Actionable strategies you can apply immediately