Rate change support

Information for understanding the recent postal rate change and how it affects your business.

Need help? You have options...

1. Chat with the Quadient Virtual Assistant to find answers to your questions.

Note: you may need to disable your browser's pop-up blocker and reload the page to allow the chat window to open.

2. Visit the Quadient Knowledgebase to find detailed instructions for every meter model.

3. Need to speak to someone? Our call center is open Monday to Friday, 7 a.m. to 6 p.m. CST.

Please try to have as much of the following information as possible so we may find the answers you need and get you on your way:

  • Product Model Number
  • Meter Serial Number
  • Quadient Customer Number
  • Call 1-800-636-7678 and follow the prompts for "Rate Change".

4. Submit an Online Support Request:

  • Sign in to Myquadient
  • Click the Help icon  in the upper right corner
  • Choose "Rate Change" as the topic
  • Fill out the form and submit your inquiry